EMS Event Medical · Hordern Pavilion Venue Procedure
EMS Event Medical
Venue Procedure · Moore Park
Updated · May 2026
Team Arrival & Setup Procedure

Hordern Pavilion

Est. 1924 · Heritage-Listed Venue
1 Driver Avenue, Moore Park NSW 2021
Capacity
5,500 max
Operator
Playbill Venues
EMS Operations
02 8088 0734
Venue Contact
As per VTEvents
⚠ MANDATORY PREREQUISITE: Before your first shift at the Hordern, you must complete the Playbill Venues Safety Induction via Donesafe. Visit playbill.donesafe.com/users/sign_in for credentials and the link. This EMS procedure does NOT replace the Playbill induction — both must be completed.
Purpose
To ensure a consistent, professional and WHS-compliant approach to EMS Event Medical team arrival, setup and integration at the Hordern Pavilion, a heritage-listed 5,500-capacity entertainment venue.
1
Arrival
2
Sign-In
3
EMS Base
4
Egress
5
WHS
1

Arrival & Parking

  • Enter via the Main entry if on foot after parking in the EQ parking station or in Cook Rd.
  • No parking On-Site.
  • For load-in, use the Loading Dock entry — park near Door 5, unload, then move your vehicle off-site unless authorised to park onsite.
Heritage venue: The Hordern is co-located with the Royal Hall of Industries, which is now the Sydney Swans Centre of Excellence.
2

Sign-In & Induction Verification

  • Sign in via VTEvents when the SMS is received — or mark Enroute when you leave home, then change to On Site when you arrive at the Hordern.
NO INDUCTION = NO ACCESS: If your Playbill Donesafe induction is not complete or has lapsed, you may be refused entry. Complete it BEFORE arriving on site.
3

Establish the EMS Base

  • Proceed to Room 5 — the EMS MGMCC.
  • Carry equipment and kits with you at all times; place personal items securely within the allocated space under the sink in the MGMCC.
  • Keep the area tidy and accessible for rapid deployment at all times.
Venue Overview — Hordern Pavilion
Hordern Pavilion venue map showing stage, GA standing, seating, foyer, doors 1-8, medical room, dressing rooms, and external food/bar area
📍 Location — 1 Driver Avenue
1 Driver Avenue
Moore Park NSW 2021
Open in Google Maps ↗
4

Egress & Emergency Evacuation

Walk all egress routes before doors open. At a 5,500-cap heritage venue, emergency evacuation depends on knowing the route, not reading a sign in the dark.

  • Identify all venue exits: Main public entry (Foyer), loading dock egress, side fire exits, stage egress, backstage exits.
  • Confirm AED locations — the venue maintains AEDs at the Foyer and the Security desk; verify both are accessible and the battery indicators are green.
  • EMS have a dedicated medical room (Room 5).
  • Note crowd density choke points — at the Hordern, the Foyer-to-Pavilion threshold is the main constriction point at full capacity. Egress capacity is your bottleneck, not floor space.
  • Note restricted-access areas — backstage, dressing rooms, mezzanine green room, technical catwalk (rigging area above the dome).
5

WHS Standards & Professional Conduct

Standard WHS expectations for a 5,500-capacity entertainment venue:

  • PPE: Closed-toe footwear at all times. Hi-vis events for response — no Hi Vis backstage.
  • Manual handling: Use two-person lifts for stretcher movements and any equipment over 20kg.
  • Crowd density awareness: At full capacity (5,500), crowd surge and crush injuries are the highest-likelihood serious event. Watch the floor density during high-energy acts and signal Security early if density looks unsafe.
  • Hearing protection: SPL at live music events regularly exceeds 100 dB. Carry earplugs and use them during prolonged exposure.
  • Slips, trips, falls: Wet bar areas, cabled load-in pathways, mezzanine stairs — common injury sources.
  • Sharps / waste: All sharps and clinical waste to be retained in your kit and disposed of on return to the MGMCC.
  • Documentation: Patient care records, incident reports, and handovers per EMS standard operating procedures.
  • Visibility & approachability: Remain visible to venue staff and patrons throughout the event.
FOR ANY QUESTIONS OR CLARIFICATIONS: Contact EMS Event Medical Operations on 02 8088 0734 (24/7) or Mike on 0415 100 089.
5,500-Cap Venue · Key WHS Risk Profile
Risk weighting differs at a 5,500-cap heritage venue compared with arena-scale (20k+) sites. Plan and resource according to the most likely high-impact scenarios for this venue.
1
Risk Priority
Crowd surge / crush at the Foyer-to-Pavilion threshold during full-cap shows. Highest-likelihood serious incident.
2
Risk Priority
Substance-related medical events — common at concert/dance events. Plan for triage in a quiet space, not on the floor.
3
Risk Priority
Falls / trips — wet bar areas, mezzanine stairs, cabled load-in routes. High frequency, lower severity.
4
Risk Priority
Cardiac event — base rate ~1 per 10,000 patrons. AED accessibility and time-to-defib is the critical metric.
Pre-Event Readiness Checklist — Hordern Pavilion
Venue Operator
Playbill Venue Management
Hordern Pavilion Management Team
E: eventsinfo@playbillvenues.com.au
W: playbillvenues.com.au
Induction: playbill.donesafe.com/users/sign_in
EMS Event Medical — Director
Mike Hammond
PhD. PHCEM. PA-RM, FAIPP, PAR, PHCEMT, MAREMT, MACPP, FPHC RCSEd CEM
Director of Event Medical Operations
M: +61 415 100 089
24/7 Ops: 02 8088 0734
E: mike@emseventmedical.com.au

Hordern Induction Assessment

This 9-question assessment confirms your understanding of EMS Event Medical's Hordern Pavilion venue procedure. Read each step above carefully before attempting.

Pass mark: 7/9 (≥78%). If you don't pass on first attempt, review the procedure and try again. Your completion will be timestamped and named for venue compliance records. Remember: this assessment is in addition to — not a replacement for — the Playbill Donesafe induction.
Question 1 of 9 · Prerequisite

You arrive for your first Hordern shift but you have NOT completed the Playbill Donesafe induction. What happens?

Question 2 of 9 · Venue Identification

What is the address of the Hordern Pavilion, and what is its maximum capacity?

Question 3 of 9 · Sign-In

Where do you sign in at the Hordern Pavilion?

Question 4 of 9 · Co-located Venue

The Hordern Pavilion is co-located with another venue at the same site. Which is it?

Question 5 of 9 · EMS Base

Where is the MGMCC located at the Hordern?

Question 6 of 9 · Egress Familiarisation

Why is walking ALL egress routes before doors open particularly important at the Hordern?

Question 7 of 9 · Top Risk

At a 5,500-capacity venue like the Hordern at a full-cap concert, which is the HIGHEST-likelihood serious incident?

Question 8 of 9 · WHS Standards

Which PPE is required at all times during your shift at the Hordern?

Question 9 of 9 · Escalation

You have a serious medical incident requiring an ambulance. What's the correct simultaneous escalation?

✓

Result

0 / 9
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9-question induction Tap to jump to Submit
EMS Event Medical · Hordern Pavilion Team Arrival & Setup Procedure · Updated May 2026
T: 24/7 02 8088 0734 · E: events@emseventmedical.com.au · W: emseventmedical.com.au
This document complements — but does NOT replace — the Playbill Venues Safety Induction (Donesafe). Medics must hold a current Donesafe induction certificate before any Hordern shift.